On October 7, 2020 Governor Cuomo signed into law a new statutory requirement mandating that physician practices post “conspicuous signage” directing patients, wishing to make a complaint, to the Office of Professional Medical Conduct (OPMC) web page. Specifically the statute states: “All physician practices shall conspicuously post signage, visible to their patients, directing such patients to the office of professional medical conduct’s website for information about their rights and how to report professional misconduct.”
The statute is specific to physician practices. The sign must be visible to all patients. In a letter to all physicians in New York, Paula Breen Director, OPMC, suggested the signs must be visible and conspicuous to patients and those persons accompanying a patient. She explains the purpose of the statute is to give patients greater access to information regarding how to report misconduct, especially sexual misconduct, committed by physicians and physician assistants, specialty assistants and unlicensed providers in the physician’s office.
Ms. Breen suggests posting the signs in waiting room, check-in/check-out areas and treatment areas.
The Medical Society of the State of New York (MSSNY) suggests the following language:
We are committed to ensuring that our patients receive appropriate medical care. You can get information regarding your rights and how to report professional misconduct at https://www.health.ny.gov/professionals/doctors/conduct.”
Violation of this statute is professional misconduct for which a physician may face discipline by OPMC.
We here at Maynard O’Connor want to be sure our physician clients are aware of and are in compliance with this new mandate. Please do not hesitate to contact our office for further information or if you have any questions.